- On long-distance coach tickets purchased at Bilancia cedola offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the tagliando is purchased at the tagliando office.
How do I register for the MUGI system?
Website (Access your account > Private distretto) / Mugi APP (My settings > Private area) Preciso see account movements, culmine up cards and obtain receipts for non-transferable cards you must register as a user of the system. To do this, go sicuro the Private Reparto on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and ed-mail address). Your password will be ancora-mailed onesto you, and you can then log on and carry out most operations. Registration is verso card (not per user), and the same personal datazione given on applying for the card must be provided. When minors are registered the details of the ID document used mediante the application must be provided (regardless of whether they are those of the minor or of per parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or e-mail us at
Once the card is registered with the system, has been topped up and has been used at least once on verso journey, the following operations can be carried out strada the Private Area: checking of account movements, topping up, obtaining of receipts, etc. Once verso card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.
How can Rso check how many journeys Volte have made?
Anyone wishing puro do so can obtain direct information regarding the number of journeys made and the amount spent on their card by bizzo casino sito online registering for access esatto the Private Settore of the website. You can also check the last four movements and journeys made with the card at any primo posto-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by anche-mail (), or by sending a signed letter or fax with your request, giving your personal details, the card number and verso photocopy of your ID card or passport.
Where can Volte apice up my MUGI card?
- Newspaper kiosks, tobacconists’ and book shops with suitable p.o.s. terminals.
- Indivisible public establishments.
- Post offices.
- Kutxabank ATMs.
- Euskotren biglietto machines and scontrino offices.
- Automatic culmine-up machines at the pullman stations in Bilbao, Vitoria-Gasteiz and Donostia.
- External automatic primo posto-up machines at Aspire of Liberty 20, Donostia (on the corner of Txurruka street).
- On-line, coraggio the private area of the website, providing you are verso registered user.
How much credit can Volte load onto my card?
You can top up from �5 to verso maximum of �300, sopra multiples of �5. For on-line operations the maximum vertice-up is �100.
How and when do on-line primo posto-ups become available for use?
On-line apice-ups carried out before h are available from h the next day, and vertice-ups made after h take an supplementare day onesto become available. However, this type of culmine-ups must be activated on Lurraldebus coaches, city buses mediante Donostia, Irun, Errenteria and Zarautz, at Bilancia cedola offices or at Kutxabank ATMs. So, when you board the autobus tell the driver that you have verso top-up pending, and he/she will activate it. This can only be done by a driver. You can then use the card normally and validate your current journey.
*City buses in Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your sommita up will be activated as soon as you pay for per journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.
